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Privacy Policy for Aumra

Welcome to Aumra (“we,” “our,” or “us”). At Aumra, we are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains in detail how we collect, use, store, and protect your information when you use our website, mobile application, and related services (collectively, the “Platform”).

 

By using Aumra, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Platform.

 

1. Information We Collect

When you interact with Aumra, we may collect different categories of information:

a) Personal Information

  • Full name, email address, mobile number, date of birth, and gender.

  • Billing details, payment information, and transaction history.

  • Identity verification details, if required (for payments or consultations).

b) Spiritual & Service Preferences

  • Choices regarding rituals, poojas, consultations, or spiritual tools.

  • Interaction history with practitioners, astrologers, or spiritual guides.

c) Device & Technical Data

  • Device type, operating system, and browser information.

  • IP address, geolocation (if you consent), and app usage statistics.

  • Cookies and tracking technologies to improve personalization and performance.

d) Communication Data

  • Messages, chat logs, queries, or feedback shared within the Platform.

  • Customer support communications.

 

2. How We Use Your Information

We use your information to provide a seamless and personalized spiritual journey:

  • Service Delivery: To process bookings, consultations, and provide daily tools and recommendations.

  • Personalization: To suggest poojas, rituals, or spiritual content tailored to your needs.

  • Payments & Transactions: To enable secure transactions and manage billing history.

  • Communication: To send reminders, notifications, and updates about services or new features.

  • Improvements: To analyze usage trends, fix bugs, and enhance user experience.

  • Legal & Security: To prevent fraud, abuse, or unauthorized activity, and to comply with legal obligations.

 

3. Sharing Your Information

We respect your privacy and do not sell your personal data. Information may be shared only in these limited scenarios:

  • With Practitioners: Limited details are shared with astrologers, consultants, or guides only to the extent required for your consultation.

  • With Service Providers: Trusted third parties (payment processors, analytics, cloud hosting, SMS/email providers) assist us in delivering services.

  • Legal Compliance: If required by law, court orders, or government regulations.

  • Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of business assets.

All third parties are bound by confidentiality agreements and strict security standards.

 

4. Data Security

Your trust is our priority. We use multiple layers of protection to safeguard your data:

  • End-to-end encryption for sensitive data such as passwords and payment information.

  • Secure Sockets Layer (SSL) protocols to protect data in transit.

  • Firewalls and restricted access controls to prevent unauthorized access.

  • Regular monitoring, audits, and vulnerability assessments.

While we take every precaution, no system can be guaranteed 100% secure. Users are encouraged to keep their login credentials safe.

 

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Portability: Request a copy of your personal data.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your account and data (subject to legal or regulatory obligations).

  • Consent Withdrawal: Withdraw consent for marketing or optional data collection.

  • Opt-Out: Choose not to receive promotional communications (though service-related notifications may still apply).

Requests can be submitted to support@aumra.com. We respond within legally mandated timelines.

 

6. Data Retention

We retain personal data only for as long as necessary:

  • To provide ongoing services and consultations.

  • To comply with tax, legal, and regulatory requirements.

  • To resolve disputes or enforce agreements.

Once retention is no longer required, your data will be securely deleted or anonymized.

 

7. Cookies & Tracking

Aumra uses cookies and tracking technologies to:

  • Remember preferences and improve usability.

  • Analyze usage trends and improve features.

  • Deliver relevant recommendations and content.

You can disable cookies in your browser/app settings, but certain features may not work optimally.

 

8. Third-Party Links

Our Platform may contain links to third-party apps or websites (e.g., payment gateways, spiritual content partners). We are not responsible for the privacy practices of these external platforms and encourage you to review their policies.

 

9. Children’s Privacy

Aumra does not knowingly collect personal data from children under the age of 13 (or 18, depending on applicable jurisdiction). Parents/guardians should monitor children’s access to the Platform.

 

10. International Data Transfers

If you access Aumra from outside India, please note that your data may be transferred and stored in servers located in India or other countries where our service providers operate. We take steps to ensure such transfers comply with applicable data protection laws.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our practices. Updates will be posted on the Platform, and material changes will be communicated via email or app notification.

 

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, you can reach us at:

📧 teamaumra@gmail.com
 

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